From Your Viper Family,
These are hard times as you know, COVID-19 has changed or way of living, we hope to all of our Viper family that you stay safe at home and that you only get out of your house if its necessary, together we can stop this virus.
With that being said, COVID-19 also impacted our business in a bad way, we had to delay some of our shipments because we wanted all of our employees to stay safe. Also USPS, has been taking a little bit more time than usual to deliver your packages, so just have in mind that we are working really hard to get your products in time.
If you have any questions or concerns please let us know at firstname.lastname@example.org